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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will reprint at no charge if:

  • Your order was not what you were expecting
  • You did not receive your package.
  • Your package was damaged in shipping.
  • There was an error on your order.

We will refund your order if:

  • You have given us the opportunity to correct the issue.
  • Your order arrives after your event AND after our GUARANTEED* delivery date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1a Carleton Street, Skipton, North Yorkshire, BD23 2AJ, United Kingdom.